Frequently Asked Questions

Find quick answers to common questions about our security services, response times, coverage areas, and how to get started with Legacy Protection Services.

What areas do you serve?

We operate across South Africa including Gauteng (Johannesburg, Pretoria), Western Cape (Cape Town), KwaZulu-Natal (Durban), and other major provinces. We also provide services across Africa and selected international locations based on client requirements.

Is Legacy Protection Services registered and compliant?

Yes, we are fully registered with PSIRA (Private Security Industry Regulatory Authority) and endorsed by SAPS. We hold comprehensive liability insurance and comply with all South African security regulations, including POPIA for data protection.

Do you serve both residential and commercial clients?

Yes, we provide security solutions for private homes, residential estates, corporate offices, retail centres, industrial facilities, educational institutions, healthcare facilities, and more.

What makes Legacy Protection Services different?

Our leadership team includes former Special Forces operators who bring tactical expertise, discipline, and mission-focused execution to every client engagement. We combine this heritage with modern technology and continuous training.

What security services do you offer?

We offer a full range of security services including VIP protection, armed response, physical manned guarding, CCTV installation and monitoring, access control systems, event security, maritime security, K9 units, and security consulting & risk assessment.

Do you provide armed or unarmed security guards?

Both. We deploy armed or unarmed personnel based on your specific risk assessment and security requirements. Armed guards are fully licensed and undergo additional tactical training.

Can you install CCTV cameras and alarm systems?

Yes, we design, install, and maintain professional CCTV, access control, perimeter detection, and alarm systems. We also offer 24/7 remote monitoring and mobile access to live feeds.

Do you provide security for special events?

Absolutely. We provide comprehensive event security including crowd management, access control, VIP protection, medical standby, and emergency response for concerts, conferences, sporting events, and private functions.

How fast is your armed response?

Our average armed response time is under 15 minutes across all our service areas. GPS-tracked vehicles and real-time dispatch ensure the fastest possible arrival.

Do you have 24/7 monitoring and support?

Yes, our professional control room operates 24 hours a day, 7 days a week, 365 days a year to monitor alarms, dispatch response units, and provide client support.

What happens when my alarm is triggered?

Our control room receives the alert immediately, verifies the activation where possible (via video or audio), and dispatches the nearest armed response unit to your location while notifying your emergency contacts.

How do I get a security quote?

Use our online contact form, call our sales team directly, or email us. We'll provide a free, no-obligation quote based on your specific security requirements within 24 hours.

Do you require long-term contracts?

No. While we appreciate long-term partnerships, we offer flexible terms including month-to-month options and no lock-in contracts on many of our services.

What payment methods do you accept?

We accept electronic funds transfer (EFT), credit card payments, and debit order arrangements for recurring services.

Are your security guards properly certified?

Yes, all our security personnel are fully PSIRA registered, undergo continuous training, and maintain valid certifications for their specific roles.

What background checks do you perform on staff?

We conduct comprehensive criminal record checks, employment history verification, reference checks, and competency assessments on all personnel before hiring.

Do you provide ongoing training?

Yes, we provide regular refresher training, PSIRA grade updates, tactical skills development, and emergency response drills to ensure all staff maintain the highest professional standards.

Still have questions? Contact our support team or call us directly at +27 (0) 62 710 9660